Who we are
Naija Naturals Ltd is the organisation responsible for the personal information described in this notice. For privacy questions, email hello@naijanaturalsshop.co.uk.
Information we collect
We may receive your name, contact details, delivery address, order information, correspondence, dietary or allergen information you choose to provide, and limited technical information created when you use our website. Stripe processes payment details; we do not receive or store your full card number.
Why we use it
We use personal information to respond to enquiries, take and fulfil orders, arrange delivery, provide customer service, manage refunds, keep business and food-traceability records, prevent fraud, meet legal obligations and, where permitted, communicate relevant news or offers.
Our lawful bases
Depending on the activity, we rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, or your consent. You may withdraw consent for optional marketing at any time.
Who receives information
We share only what is necessary with trusted service providers such as Stripe, delivery providers, website hosting and professional advisers. We may also disclose information where required by law. These organisations handle information under their own responsibilities or contractual safeguards.
How long we keep it
We keep information only for as long as reasonably needed for the purpose collected, including customer service, tax, accounting, food-safety, traceability and legal requirements. We then securely delete or anonymise it.
Your rights
UK data-protection law may give you rights to access, correct, erase or restrict your information, object to certain processing, request portability and withdraw consent. Rights can depend on the circumstances. Contact us to make a request. You may also complain to the UK Information Commissioner’s Office.
Cookies and external links
Our hosting provider may use cookies or similar technologies that are necessary for security and operation. Links to Stripe, Instagram, WhatsApp and Beacons take you to services with their own privacy practices.